Highly Rated Online Reputation Management Software – Tested and Evaluated

Highly Rated Online Reputation Management Software
Hayden Gillespie

Do you want to reach everywhere?  Here on this page, we evaluated Highly Rated Online Reputation Management Software to list out the 10 best based on our comprehensive evaluation methodology.

Pick one and make your online presence felt all around the world!

Our Evaluation Methodology:

  1. We evaluate terms, reputation, and support of the top online reputation management software.
  2. We look for all essential content delivery network features.
  3. We compare pricing packages and their restrictions.

Keen on the methodology to choose the top Highly Rated Online Reputation Management Software? We have it covered here.

Top 10 Rated Online Reputation Management Software

1. MyReviewEngine

MyReviewEngine is a tool that easily allows any local business (i.e. doctor, dentist, travel agency, auto dealer, etc) to produce more reviews and gain exposure by creating better customer relations.

The tool will allow your customers/patients to select their star rating (1-5), and either leave their comments on a public website (i.e. Google, Yelp, YellowPages, etc) or submit their comments in a private form. Either way, you have 100% control over what’s publicly posted and what’s not.

Coverage: Nationwide

Free reputation analysis: Yes

Negative content: Suppression and removal of negative content on Google

Positive content: Publishing of multiple profiles and publishing of positive content on said profiles

Web presence: Creation and maintenance of your website, plus publishing of content to newly created platforms

Social media profiles: Creation and optimization

Content creation: videos, images, text

Support: Outstanding

Review stream automatically grabs new feedback for your website
Email templates are auto sent
Detailed reporting by week, month, or year
Ability to add hundreds of sites for people to review on

Will discount only if you have a certain number of profiles
Platform doesn’t support multiple profiles

SUPPORT
  • Support via e-mail, phone, and chat
RESULTS
  • Hundreds of local and national companies actively utilizing the review platform
  • Dozens of new clients coming onboard each week

2. Chatmeter

Engage with your local customers from a global perspective. So much of your online reputation is dependent on your online review strategy. Chatmeter’s review management platform puts your brand in complete control of the conversation everywhere people are talking about you – all from one easy to use dashboard.

Coverage: Nationwide

Free reputation analysis: Free demo (yes), free trial (no)

Negative content: Removal of negative articles

Positive content: N/A

Web presence: Turn sales into positive reviews

Social media profiles: N/A

Content creation: N/A

Support: Average

Measure your brand’s review efforts with a unique competitor benchmarking LBV scoring system
Empower your teams to make confident business decisions with Analytics Studio
Workflow provides a systematic approach to keeping local listings accurate, so customers can always find you

No link previews, meta descriptions, or clickable photos when posting links on social media
Lack of access to review responses in the dashboard (ApartmentRatings, Apartments.com, etc.)
Dated UI

SUPPORT
  • Support via e-mail, phone,  and chat
RESULTS
  • Chatmeter has increased their customer base by
  • Helped many entrepreneurs with suppressing negative press

3. Yotpo

Yotpo, the leading eCommerce marketing platform, helps thousands of forward-thinking brands like Rebecca Minkoff, MVMT, Bob’s Discount Furniture, and Steve Madden accelerate direct-to-consumer growth.

Brands with Yotpo are empowered to create smarter, higher-converting experiences that spark and sustain customer relationships. We integrate with the tools you use every day, including Google, Instagram, top eCommerce platforms, and the rest of your tech stack. Yotpo is a Forbes Cloud 100 company with offices in New York, London, Boston, and Tel Aviv.

Coverage: Nationwide

Free reputation analysis: Free demo

Negative content: N/A

Positive content: N/A

Web presence: Turn sales into positive reviews

Social media profiles: N/A

Content creation: N/A

Support: Above average

Artificially intelligent requests using our frictionless in-mail technology
Get more detailed and helpful reviews with key topics and customize each form to suit your brand needs
Customize emails
Let your customers share their content on social channels

Navigation isn’t intuitive
Expensive software for small businesses
Poor customer support
Weak UX

SUPPORT
  • Support via e-mail and phone
RESULTS
  • Increased 5 star reviews for dozens of companies in shorter time than competitors
  • Tripled their customer base in just 6 months time

4. Birdeye

Birdeye is an all-in-one customer experience platform that provides businesses with the tools to deliver great experiences at every step of the customer journey. More than 60,000 businesses of all sizes use Birdeye every day to be found online and chosen through listings and reviews, be connected with existing customers using text messaging, and deliver the best end-to-end customer experience with survey, ticketing and insights tools.

Coverage: Nationwide

Free reputation analysis: Free demo

Negative content: N/A

Positive content: N/A

Web presence:  N/A

Social media profiles: N/A

Content creation: N/A

Support: Average

Measure your brand’s review efforts with a unique competitor benchmarking LBV scoring system
Empower your teams to make confident business decisions with Analytics Studio
Workflow provides a systematic approach to keeping local listings accurate, so customers can always find you

System billing issues after cancelling service
Slow integration/integration bugs
Prefer a more cohesive streamlined way to integrate or automate this software

SUPPORT
  • Chat, e-mail, phone, documentation
RESULTS
  • Reviews skyrocketed after implementing BirdEye
  • Reviews more than tripled in a year using this software

5. Brand24

Brand24 is a simple, yet reliable social media monitoring solution. Thousands of companies of all sizes use Brand24 to identify and analyze online conversations about their brands, products, and competitors across the web.

Brand24 empowers its users to stay updated on what’s being said about their businesses online, get customer insights, engage communities, identify sales leads, improve social customer service, reach out to influencers and monitor their competition.

Coverage: Nationwide

Free reputation analysis: 14 day free trial, tiers thereafter

Negative content: N/A

Positive content: N/A

Web presence:  N/A

Social media profiles: N/A

Content creation: N/A

Support: Average

This tool has an excellent technical support that gives you immediate response to your needs
Top platform we could find where we can monitor mentions regarding our company
Provides an instant view of all the social network profiles that you manage

Your mobile version does not provide the same favorable results as the desktop application
Its cost is extremely high and does not work for all companies

SUPPORT
  • E-mail, phone, documentation
RESULTS
  • Assisted with tripling 5 star reviews quicker than competitors
  • Helped entrepreneurs compete with bigger companies for business

6. Rize Reviews

A reputation management platform that helps businesses monitor customer satisfaction, collect feedback, and generate positive online reviews. Rize offers custom review response writing to save businesses time and effort!

The tool allows you to efficiently solicit feedback from your customers via email, text message, in-store kiosk or even printable “review us” cards. The tool integrates with Every review site – and focuses on the sites that matter most to your business and in your industry.

Coverage: Nationwide

Free reputation analysis: Free demo

Negative content: N/A

Positive content: N/A

Social Media: Platform integrates with top sites

Reporting: System reporting

Content creation: No

Support: Above average

Easy of use & delivering the link to customers
Allows to consolidate reviews from around the web and intervene with unhappy clients
Training and staff are clear and helpful

Having employees remember to ask for reviews from customers takes continued training and reminders
Upfront pricing unavailable

SUPPORT
  • E-mail, phone
RESULTS
  • Customer service outcomes and online reputation have improved for companies using this software
  • Doctor offices have doubled their patients in 6 months due to an increase of reviews

7. Podium

Podium is redefining the way customers interact with local businesses. From collecting reviews on the sites that matter most, text-enabling your website with Webchat, collecting payment via text, gathering private feedback after an experience to managing all your customer messages from one central dashboard with Inbox, Podium is the answer.

Podium’s Interaction Management platform uses messaging to make it convenient to interact with your leads, customers, and team at every customer touchpoint.

Coverage: Nationwide

Free reputation analysis: 14 day free trial

Negative content: N/A

Positive content: Publishing reviews to social sites

Web presence:  N/A

Social media profiles: N/A

Content creation: N/A

Support: Average

Ease of use
Mobile access
Clean and basic UI

Lack of messaging templates
Bugs with phone app login
Team Chat sidebar lacks details for certain conversations
No video chat available for connecting with clients

SUPPORT
  • E-mail, text
RESULTS
  • Podium tripled reviews for hundreds of clients
  • Helped grow dozens of medical offices based solely on the reviews increase

8. Yext

It you’re looking for a way to automatically sync your business information across 50+ directories such as Google Maps, Yelp and Apple Siri, Yext presents itself as a possible solution.

The tool automatically audits business directory listings, updating and replacing inaccurate information as needed. The software also identifies listing opportunities that can enable you to fill a void where no information previously existed.

Coverage: Nationwide

Free reputation analysis: Free demo

Negative content: N/A

Positive content: N/A

Social Media: Platform integrates with top sites

Reporting: System reporting

Content creation: No

Support: Average

Makes it easy to manage a company’s local listings/reputation
Updates and changes are seamless with this software over multiple platforms
Links up with some relatively important sites and services

The analytics when sent to clients is in a pdf format unless they are a user
Some additional packages are pricey in consideration of what companies already pay

SUPPORT
  • All packages include basic support (email only); can upgrade to premier to include phone too
RESULTS
  • We get results in just hours where other software can take days to update listings
  • We’ve seen some of the best results for our clients when using Yext

9. Rannko

Rannko is at the forefront of digital Reputation & Review Management, helping business owners large and small grow their brand and improve public perception. We turn your customers into your very own brand ambassadors. Powerfully wonderful. Wonderfully simple. Our full stack of software is aimed to improve your Reviews and control your online digital presence & social media. Powerful alone even better when used together.

Coverage: Nationwide

Free reputation analysis: Free scan + free trial and then tiered plans

Review Monitoring: Yes

Multi-Location: Yes, and franchises

Social Media: Platform integrates with top sites

Reporting: Advanced system reporting

Content creation: No

Support: Average

Ease of use, set up and operation of the software is second to none
Platform is a combination of various tools already available
Manages multi location businesses very well

UI isn’t as clean as others
Support is slow to fix bugs

SUPPORT
  • Help center, chat, e-mail
RESULTS
  • Rannko has allowed entrepreneurs to easily build up 5 star reviews with auto posts to social media
  • The system simplicity for franchises have earned some top national franchise contracts

10. ReviewNinja

Review Ninja is a cloud-based review management solution designed to help businesses monitor their online reviews. It is suitable for small businesses in a variety of industries.

Customer information can be added in bulk, and users can view lists of customers through the dashboard. ReviewNinja supports businesses with multiple locations, and users can view which reviews were left at specific locations.

Coverage: Nationwide

Free reputation analysis: Free trial

Review Monitoring: Yes

Positive Content: Pushes 5 star reviews to social media sites

Social Media: Platform integrates with top sites

Reporting: Advanced system reporting

Content creation: No

Support: Average

Ease of use
Support is easy to contact
Easily integrate with social sites for pushing 5 star revews

UI isn’t as clean or intuitive
Support is slow to fix bugs

SUPPORT
  • E-mail support only
RESULTS
  • MyReviewNinja is fairly new so not a lot of clients, but it has helped those on board

The reputation management software you choose to preserve your company’s reputation is a vital tool to have at your fingertips when you are trying to increase your search engine optimization (SEO).

As a tool to assist your company, we have created a Top 10 List that reviews and rates Highly Rated Online Reputation Management Software for 2020. Professional digital marketers find these tools essential in tracking the details of your reviews and online presence, which helps them to dispel rumors and maintain the example you wish to present for your business when potential clients search for the services you provide. When you are looking for a software program that will increase your SEO, you must keep the specific needs of your enterprise in mind.

This Top 10 List aims to help you do just that, with informational ratings of each of Highly Rated Online Reputation Management Software programs for 2020. The investment you make in the appropriate software will help to keep your online presence positive and attract customers to your company.

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